Hololive production has released the first day of the hololive Summer 2023 Live Splash Party online event for free on YouTube. This will be available up until September 27.
Hololive initially released an apology to fans for postponing the live event due to high volume of viewers on the Z-aN platform, which hosted the event.
【重要なお知らせ】— ホロライブプロダクション【公式】 (@hololivetv) August 27, 2023
「ホロライブ・サマー2023 3DLIVE Splash Party! 」2daysオンライン視聴チケットを購入されたお客様へ
『Splash Party! Night』はご視聴可能となっておりますので、改めてチケットを購入する必要はございません。
In response, Z-aN has issued a notice for fans, allowing them to refund tickets being purchased for the event. Refunds for the event via Z-aN are as follows:
- [hololive Summer 2023 3DLIVE Splash Party! 2-day Viewing Ticket] - Refund amount: Half of the total purchase price, including system usage fees.
- [hololive Summer 2023 3DLIVE Splash Party! Sunshine Viewing Ticket] - Refund amount: Full purchase price, including system usage fees.
Z-aN has previously released a statement stating that they have conducted a service maintenance earlier following the technical difficulties.
"We have identified the issue, conducted investigations, and confirmed that it has been mitigated," the company stated.
Source: Z-aN Notice